Grievance Policy

We aim to continuously improve our center. We welcome both positive and negative feedback. A patient or their representative has the right to file a grievance. These grievances may address care or treatment that is (or fails to be) furnished. A patient or their representative that would like to file a grievance can do so by forwarding a written or oral explanation of the grievance (including patient name, address, and date of service) provided to:

Compliance Officer
CedarCrest Surgery Center
2200 Cedarcrest Drive
Suite B
Rice Lake, WI 54868
Phone: 715-537-4960

DQA/Bureau of Health Services
Complaint Coordinator
PO Box 2969
Madison, WI 53701-2969
Phone: 608-268-8481

Medicare Ombudsman

Upon receipt of a patient's grievance at the surgery center, an investigation will be conducted, and the patient will generally be sent a written response within 30 days. Your written response will contain how the grievance was addressed; the contact person at the surgery center, the steps taken to investigate the grievance, the results of the grievance investigation and the date the grievance process was completed.